Canceling an LTL Shipment or Pickup

Canceling an LTL Shipment or Pickup


Canceling or Voiding an LTL Shipment



  1.  Go to the "ORDER FOR SHIPPING DETAILS". You can do it either by clicking on “View shipment details” on the associated Order page or by looking for it on the Shipments page. 
  2. Select the three-dotted button on the top right corner of the page 
  3. Select "CANCEL SHIPMENT"
  4. On the pop up confirmation screen select "YES" if you would like to complete the cancellation
  5. Finally cancel the order if you no longer are shipping the order or create a new shipment

You MUST call the carrier directly to confirm cancelation of the pickup. If you do not and the carrier shows up you will be charged for the order. If you have any issues please email logisticssupport@inxeption.com.



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