Filing a Shipping Protection Claim
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Filing a Shipping Protection Claim
Please follow these steps to file a claim if you have Inxeption Shipping Protection and experience damage or loss. You have 15 days to report concealed damage and 90 days to report visible damage.
1. The first step is to put the Carrier on Notice - This is done by sending an email to the carrier by using the email template that you can find attached at the end of this article. Our carriers’ contact information can be found in our article on Reaching out to your Carrier in the "Claims Email" column.
2. Go to the online Falvey portal as soon as possible even if you do not have all the required documentation yet.
3. Once in there, if this is your first claim, select the File a Claim option (see image below). This will also create you a Falvey account for future claims.

4. You will need the following documentation to start a claim in Falvey:
Parcel Shipments
| LTL Shipments
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Shipping Label
| Bill of Lading (BOL)
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Tracking Number
| PRO Number
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Document
| Explanation
| Where to get it
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Order Number
| This is the order number that the platform assigns to your orders.
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Insurance Certificate
| The insurance certificate generated by the platform. Can be downloaded with the steps in our article on Falvey Certificate Breakdown
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Shipping Costs by Inxeption
| This is found on your weekly billing statement. You can download it with the steps in our article on How to Download Invoices. Make sure to highlight the row that corresponds to the shipment you require.
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Sales Invoice
| Provide the invoice that shows the value of the damaged goods
You can provide a screenshot of your ecommerce or web storefront showing how much you charged your customers. If you don’t have this then you can provide a screenshot of the order in your ledger showing the costs.
Customers that have Inxeption ecommerce services can use an order screenshot that shows the paid value.
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Signed Delivery Receipt
| For parcel orders, this can be received on a shipments’ UPS tracking page, this can be accessed from the Shipment Dashboard, and then clicking on the shipment's tracking number. For Freight orders, Inxeption has to provide it. | |
Please also include the following documents depending on your claim type:
Damaged shipment
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| For parcel orders, this can be received on a shipments’ UPS tracking page, this can be accessed from the Shipment Dashboard, and then clicking on the shipment's tracking number. For Freight orders, Inxeption can provide it.
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Photos of shipment before shipping
| When attaching photos of a shipment before shipping, make sure it's a photo of the actual shipment with a visible shipping label.
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| Attach photos of the damaged goods and packaging taken after delivery.
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| - If Yes, provide an itemized repair invoice
- If No, provide if any salvage value for the unit,
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Lost Shipment |
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| If the shipment appears delivered on the carrier's tracking website and your customer didn't actually receive it, please file a police report for this stolen shipment and attach it to the Falvey claim. |

If you don't have Shipping Protection and need to file a claim directly with the carrier, please contact
claims@inxeption.com.
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