Hassle-Free Guide to Handling Freight Claims

Hassle-Free Guide to Handling Freight Claims

At Inxeption, we understand the importance of receiving your order in perfect condition. Here's a comprehensive guide to help you handle any freight claims efficiently and hassle-free.

Immediate Steps for Damaged Deliveries

Report Within 24 Hours: If you notice any damages upon delivery, it’s crucial to take the following steps within the first 24 hours for prompt assistance.

Email Communication: Reach out to us at marketplacesupport@inxeption.com with the necessary details:

  • Photos: Attach clear images showing the damage to items, pallet, and packaging.
  • Damage Inventory: Provide a list of each damaged item, along with the quantity affected.
  • Detailed Description: Describe the nature of the damages in detail.
  • Location and Contact: Include the location of the damaged product and contact information of the on-site contact person for any required follow-up.

Preserving Damaged Items

Do Not Discard: It's important to set aside all damaged materials. Please refrain from disposing of any damaged items until receiving further instructions from Inxeption, as they may be needed for inspection during the claim process.

Order Reference: For efficient claim processing, please include your order number and PRO number in all communication.

Delivery Inspection Tips

Thorough Inspection: We encourage a detailed inspection of your pallets, packaging, and contents upon arrival to ensure everything meets your expectations before signing the delivery receipt (BOL).

Document Everything: In the unlikely event of damage, thorough documentation, including photos, is essential. This greatly increases the chances of a successful claim.

Understanding the Reimbursement Process

Processing Time: While the decision for reimbursement lies with the freight carrier, we kindly request your patience as the process can take up to 90 days. We are committed to handling every detail and will work alongside you for the best possible outcome.

Need Further Assistance? If you encounter any challenges during the setup or have questions, our support team is here to help. Reach out to support@inxeption.com for prompt assistance.



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