File a Claim with the Carrier - LTL Shipment

File a Claim with the Carrier - LTL Shipment

Please follow these steps to file a claim if you don’t have Inxeption Shipping Protection and experienced damage or loss with your LTL Shipment.

Take a look at this article if you’re interested in Inxeption Shipping Protection.

1. Send an e-mail to claims@inxeption.com and make sure to include the e-mail address of your shipment’s carrier.


Carrier Name

Claims Email

ABF Freight LTL

cargoclaims@arcb.com

TForce Freight (Formerly UPS Freight)

e-cargoclaims@tforcefreight.com

XPO Logistics

Go to: https://ext-web.ltl-xpo.com/landing 

On the “Manage It” tab, choose the “Claims Filing And Tracking” option, click on "Continue As Guest" when the login screen appears, and then click on “+New Claim”.

YRC Inc.

cargoclaims@yrcfreight.com
ECHO carriers
inxeption@echo.com​

If your carrier is not on this list, please contact claims@inxeption.com for more help.


2. Include the following data and documentation in your e-mail:


Document
Explanation
Where to get it
PRO Number
This is the number assigned to your shipment that your carrier can use to identify it.



Bill of Lading (BOL)
This is the official document that contains your shipment's information.

You can download your BOL from the LTL App by going to the shipment's page and clicking on Documents.



Inxeption Service ID
This is the ID number that the Inxeption platform assigns to your shipments. 




Shipping Costs by Inxeption

 This is found on your weekly billing statement. You can download it with the steps in our article on How to Download Invoices. Make sure to highlight the row that corresponds to the shipment you require.



Sales Invoice

Provide the invoice that shows the value of the damaged goods. 
You can provide a screenshot of your eCommerce or web storefront showing how much you charged your customers.

Customers with Inxeption eCommerce services can use an order screenshot showing paid value. 





Signed Delivery Receipt


This is the proof of delivery of your shipment.


You can download your POD from the LTL App by going to the shipment's page and clicking on Documents.

  1. Please also include the following documents depending on your claim type:

Damaged shipment

Signed Delivery Receipt 
If this document isn't available on your LTL App yet, please contact traffic@inxeption.com & claims@inxeption.com to request it.
Photos of shipment before shipping
When attaching photos of a shipment before shipping, make sure it's a photo of the actual shipment with a visible shipping label.
Photos of Damage
Attach photos of the damaged goods and packaging taken after delivery.
Is the Product Repairable? 
  1. If Yes, provide an itemized repair invoice.
  2. If No, provide any salvage value for the unit.

Lost Shipment

Police Report
If the shipment appears delivered on the carrier's tracking website and your customer didn't actually receive it, please file a police report for this stolen shipment and attach it to your claim's documents. 

If you have Shipping Protection, please follow the steps in this article: How to file a Shipping Protection Claim - LTL Shipment






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