Reaching out to your Carrier

Reaching out to your Carrier

You may need to contact your carrier directly to cancel a pickup, follow up on a missed pickup, etc. Below you will find a full list of LTL carriers that our system works with and their contact information, along with our parcel carrier: 


Carrier Name
Phone Number
Contact Email
Claims Email
ABF Freight LTL
1-800-610-5544
A. Duie Pyle
1-800-523-5020
Averitt Express, Inc.
1-800-283-7488
Central Freight Lines
1-800-782-5036
CEVA Logistics 
800-888-4949
  ryan.sweeney@cevalogistics.com nicole.jobe@cevalogistics.com

(When emailing CEVA please note that Inxeption is the 3rd Party Payor for your shipment)
https://www.cevalogistics.com/en/submit-a-claim
Dependable Highway Express
1-800-548-8608
FAF, Inc. Class
1-800-726-6654
FedEx Economy
1-866-393-4585
Old Dominion Freight Lines
1-800-235-5569
TForce Freight (Formerly UPS Freight)
1-800-333-7400
USF Holland
866-465-5263
USF Reddaway
1-888-420-8960
XPO Logistics
1-800-755-2728
Go to the ltl.xpo.com page. Click on the “Manage It” tab, choose the “Claims Filing And Tracking” option, click on "Continue As Guest" when the login screen appears, and then click on “+New Claim”.
YRC Inc.
1-800-755-2728
UPS Parcel
1-800-742-5877

If you don't see your carrier listed please reach out to logisticssupport@inxeption.com





    • Related Articles

    • File a Claim with the Carrier - LTL Shipment

      Please follow these steps to file a claim if you don’t have Inxeption Shipping Protection and experienced damage or loss with your LTL Shipment. Take a look at this article if you’re interested in Inxeption Shipping Protection. 1. Send an e-mail to ...
    • Cancel an LTL Shipment

      To cancel an LTL shipment and pickup, go to the LTL Shipping App and open the shipment a. Where to find the LTL Shipping App On your shipment, click on the "Void Pickup and Shipment" button This will void the shipment, pickup data, and Shipping ...
    • File an LTL Shipping Protection Claim

      Please follow these steps to file a claim if you have Inxeption Shipping Protection and experienced damage or loss with your Parcel Shipment. 1. The first step is to put the Carrier on notice - This is done by sending an email to the carrier using ...
    • Track LTL Shipments

      From the LTL Shipping App click on Track. Where to find the LTL Shipping App From this screen, you’ll be able to see your most recent shipments and track them. Additionally, you can click on the Shipments page and then click on the shipment's ...
    • Download and Email LTL Documents

      From the LTL Shipping App, go to the Shipments page and click on your shipment's Inxeption Service ID a. Where to find the LTL Shipping App Once the shipment opens click on Documents in the top bar. Here you Download the documents by clicking on the ...