UPS Parcel Claim

UPS Parcel Claim


 UPS Parcel Claim

‚Äč

UPS is the responsible party for paying out your UPS parcel claims and shipping charges.  If you need to file a UPS Claim, email all of the following information to claims@inxeption.com

When emailing a claim, please make sure you are including:
- Shipper's name, business name, address, ZIP Code, telephone number and fax number

- Receiver's name, business name, address, ZIP Code, and telephone number
- Shipper's UPS account number
- Tracking number
- Weight of the package
- Disposition of the package (whether it is with the shipper or the receiver)
- Invoice number, purchase order number or package ID number (if applicable)
- Does the package include Hazardous Materials / unknown chemicals or liquid that is not factory sealed?
- Does the package contain a firearm?
- Number of items damaged
- Value of the damaged items
- Is the item(s) repairable?
- What is the repair cost
- Provide a detailed description of the damaged item(s) (including model number, serial number, part number, color, size, etc.)
- Number of missing items, if applicable
- Value of missing items, if applicable
- Provide a detailed description of the missing item(s) (including model number, serial number, part number, color, size, etc.)
INDICATE THE PACKAGE TYPE(S)
- Box - Bag - Case
- Envelope - Pail/Bucket/Can - Plastic/Paper Wrap
- Tube - Other/No Exterior Package
- Was there obvious damage to the outside of the package?
INDICATE THE INTERNAL CUSHIONING USED (Indicate all that apply)
- Air Bags - Loose Fill
- Bubble Wrap - Paper
- Corrugated - Peanuts
- Double Boxed - None
- Foam - Other (Explain)

    • Related Articles

    • Filing a Shipping Protection Claim

      Filing a Shipping Protection Claim Please follow these steps to file a claim if you have Inxeption Shipping Protection and experience damage or loss. You have 15 days to report concealed damage and 90 days to report visible damage. 1. The first step ...
    • Changing the Size on Parcel Labels

      Changing the Size on Parcel Labels Our platform offers you the possibility to download two different sized parcel labels for you to use. You can switch between these label sizes by doing the following:  Click the gear icon in the top right corner of ...
    • Shipping Guidelines: Small Parcel vs LTL Freight

      Parcel vs LTL Freight Small Parcel shipments are typically more automated than LTL. LTL carriers use forklifts to move packages while small parcel uses conveyor belts.  The Formula: How To Calculate the Length & Girth of your parcel manually Follow ...
    • Create a Parcel Shipment

      Create a Parcel Shipment Create a Parcel Shipment Visit the Shipping Module Choose the desired parcel order Click “Create New Shipment’ Enter the DESCRIPTION as an alphanumeric field Enter the WEIGHT (LB.) as a numerical field Enter the LENGTH (IN.) ...
    • Scheduling Parcel Pickups

      Scheduling Parcel Pickups Scheduling Parcel Pickups Visit the Shipping Module Click the secondary dropdown Press NEW PICKUP Press ADD SHIPMENTS TO PICKUP to select the applicable shipments for this pickup Press SET when you have select all applicable ...