How to file a Claim with UPS - Parcel Shipment

File a Claim with UPS - Parcel Shipment

Please follow these steps to file a claim if you don’t have Inxeption Shipping Protection and experienced damage or loss with your Parcel Shipment.

Take a look at this article if you’re interested in Inxeption Shipping Protection.

1. Please send an e-mail to claims@inxeption.com and preferred.us@ups.com / ecommerceus@ups.com including the following data and documentation:


Document
Explanation
Where to get it
Tracking Number
The Tracking Number related to the damaged/lost shipment



Shipping Label
The Shipping Label provided when you created the order on the Parcel App



Order Number
This is the order number that the platform assigns to your orders. 



Shipping Costs by Inxeption

 This is found on your weekly billing statement. You can download it with the steps in our article on How to Download Invoices. Make sure to highlight the row that corresponds to the shipment you require.




Sales Invoice

Provide the invoice that shows the value of the damaged goods. 
You can provide a screenshot of your eCommerce or web storefront showing how much you charged your customers.
 
If you don’t have this, you can provide a screenshot of the order showing the product's costs. You can access this by clicking on the order number on the shipment page.

Customers with Inxeption eCommerce services can use an order screenshot showing paid value. 





Signed Delivery Receipt

This can be received on a shipment’s UPS tracking page, which can be accessed from the Parcel App by clicking on the shipment's tracking number. 




  1. Please also include the following documents depending on your claim type:

Damaged shipment

Signed Delivery Receipt 
This can be received on a shipment’s UPS tracking page, which can be accessed from the Parcel App by clicking on the shipment's tracking number. 
Photos of shipment before shipping
When attaching photos of a shipment before shipping, make sure it's a photo of the actual shipment with a visible shipping label.
Photos of Damage
Attach photos of the damaged goods and packaging taken after delivery.
Is the Product Repairable? 
  1. If Yes, provide an itemized repair invoice.
  2. If No, provide any salvage value for the unit.

Lost Shipment

Police Report
If the shipment appears delivered on the carrier's tracking website and your customer didn't actually receive it, please file a police report for this stolen shipment and attach it to your claim's documents. 

If you have Shipping Protection, please follow the steps in this article: How to file a Shipping Protection Claim - Parcel Shipment





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