Shipping Protection FAQ
How to calculate your Shipping Protection new rates?
What are the maximum coverage amounts?
Max Parcel Insured Amount: $25,000
Max LTL Insured Amount: $250,000
If you need more coverage, you can break into multiple shipments to redeem the higher total insured value.
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Parcel Shipments
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All Parcel Shipments |
$100
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LTL Shipments
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Total Insured Values up to $10,000
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$100
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Total Insured Values between $10,001 and $25,000
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$500
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Total Insured Values between $25,001 and $100,000
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$1,000
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Total Insured Values above $100,001
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2% with a minimum of $2,500
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FTL Shipments
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Total Insured Values up to $100,000
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$1,000
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Total Insured Values above $100,001
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2% with a minimum of $2,500
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Except for the following Commodities
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Solar Panels and related Equipment
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$2,500
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How much time do I have to file a claim?
In the U.S.A, Common carrier rules allow nine (9) months from the date of delivery to file a claim; if for non-delivery, nine months plus a reasonable time for delivery. The timely filing of a claim is a prerequisite for any later litigation, and if not filed within nine months, the claim is extinguished. If the claim cannot be amicably resolved, you have two (2) years to file a lawsuit, from the point of rejection by the carrier.
Which items are excluded from the shipping protection?
Cash & Financial Instruments, Live Animals or Plants, Luxury Goods, Tech Goods, Temperature Controlled Products, "Pharmaceuticals", Household Goods, and others.
For a full list of exclusions, visit: What items and words are restricted when creating an Insurance Certificate
Is the cost of shipping included in shipping protection coverage?
Yes, the cost of Shipping and the Inxeption Fee are included in the insured value.
Can I partially insure their shipment?
No, partial coverage is not available at the moment.
Are shipments to Canada and Non-Contiguous states covered under our policy at the same rate?
Yes, shipments to Canada and Non-Contiguous states are covered as well.
Does the policy cover acts of God?
Yes.
Does the policy cover loading and unloading?
Yes.
How do I file a Claim?
Packaging Best Practices:
Be conscious of your chosen container’s maximum weight capacity and choose quality materials. Avoid packaging with dents, holes, tears, or water damage at all costs.
choose packaging that is sized right — with just enough room for the contents and necessary padding.
Impact protection is also an important part of packaging your freight, especially for liquids or fragile goods. Materials like Styrofoam, bubble wrap, and paper will work to defend against damage during transit. If you’re palletizing your shipment, the pallet will give the shipment a solid base to sit on and make movement on and off the truck easy and safe.
When stacking your pallet, be sure your items sit squarely on the skid with no overhang.
Weight should be evenly distributed with heavier boxes on the bottom, and packages stacked as closely together as possible.
Box flaps and corrugations should face up.
Before you sign the delivery receipt, you’ll want to count your boxes and check for any damages. Writing “subject to inspection” doesn’t protect you in the case of a claim, so don’t skip this important step. Take the time to make sure everything looks okay.
Take pictures! pictures form a vital role in evidencing your claim and expediting claim approval and settlement.
Glossary of insurance terms
Total Insured Value
Amount of the invoice + the declared shipping costs.
Settlement Value
The lesser between the total insured value and the repair cost.
Act of God
A natural event that is not caused and cannot be prevented by humans. Examples include a flood, storm, lightning, or earthquake.
Actual Cash Value
Also called market value, this determines what the insurer will pay in the event of a loss. It is equal to the replacement cost minus the depreciation at the time of loss.
Bill of Lading (BoL)
This document serves as the contract of carriage between the shipper and the transporter. A transporter of cargo will issue a bill of lading, which lists goods being shipped and specifies the terms of their transport. The BOL provides evidence of the condition of the cargo.
Concealed Damage
When goods might have been damaged in transit, but no damage is evident from external packaging, and damage is not noted or discovered until after delivery.
Salvage
When goods are saved, or salvaged from a collision, shipwrecks, or other shipping accident.
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