File a Parcel Shipping Protection Claim

Please follow these steps to file a claim if you have Inxeption Shipping Protection and experienced damage or loss with your Parcel Shipment. 

 

1. The first step is to notify UPS - This is done by sending an email to UPS (preferred.us@ups.com) using the email template that you can find attached at the end of this article. 

 

2. Open your Shipping Protection certificate, and scroll down to the Start Claim button.

3. Sign in with email using your Company Email, which you can find in the Company Settings on your Managed Store or the email of the user who created the shipment.

4. You will receive a link to Login into the portal. 

5. Once there, click on File a Claim and submit the required documentation.

Document	Explanation	Where to get it
Tracking Number	The Tracking Number related to the damaged/lost shipment
Shipping Label	The Shipping Label provided when you created the order on the Parcel App
Order Number	This is the order number that the platform assigns to your orders.
Insurance Certificate	The insurance certificate is generated by the platform.
Shipping Costs by Inxeption	This is found on your weekly billing statement. You can download it with the steps in our article on How to Download Invoices. Make sure to highlight the row that corresponds to the shipment you require.
Sales Invoice	Provide the invoice that shows the value of the damaged goods.  You can provide a screenshot of your eCommerce or web storefront showing how much you charged your customers.   If you don’t have this then you can provide a screenshot of the order showing the product's costs. You can access this by clicking on the order number on the shipment page. Customers that have Inxeption eCommerce services can use an order screenshot that shows the paid value.
Signed Delivery Receipt	This can be received on a shipment’s UPS tracking page, which can be accessed from the Parcel App by clicking on the shipment's tracking number.

1. Please also include the following documents depending on your claim type:
   
   

Damaged shipment
Signed Delivery Receipt	This can be received on a shipment’s UPS tracking page, which can be accessed from the Parcel App by clicking on the shipment's tracking number.
Photos of shipment before shipping	When attaching photos of a shipment before shipping, make sure it's a photo of the actual shipment with a visible shipping label.
Photos of Damage	Attach photos of the damaged goods and packaging taken after delivery.
Is Product Repairable?	If Yes, provide an itemized repair invoice. If No, provide any salvage value for the unit.

Lost Shipment
Police Report	If the shipment appears delivered on the carrier's tracking website and your customer didn't actually receive it, please file a police report for this stolen shipment and attach it to the claim.

For questions or assistance with filing a Shipping Protection Claim with Loadsure, please reach out to shippingprotectionclaim@inxeption.com

If you don't have Shipping Protection and need to file a claim directly with UPS, please follow the steps in this article: How to file a Claim with UPS - Parcel Shipment

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