File an LTL Shipping Protection Claim
Please follow these steps to file a claim if you have Inxeption Shipping Protection and experienced damage or loss with your Parcel Shipment.
1. The first step is to put the Carrier on notice - This is done by sending an email to the carrier using the email template that you can find attached at the end of this article
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Estes Express Lines
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2. Open your Shipping Protection certificate, and scroll down to the Start Claim button.
3. Sign in with email using your Company Email, which you can find in the Company Settings on your Managed Store or the email of the user who created the shipment.
4. You will receive a link to Login into the portal.
5. Once there, click on File a Claim and submit the required documentation.
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Document |
Explanation |
Where to get it |
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PRO Number
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This is the number assign to your shipment that your carrier can use to identify it. |
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| Bill of Lading (BOL) |
This is the official document that contains your shipment's information. You can download your BOL from the LTL App by going to the shipment's page and clicking on Documents. |
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Signed Delivery Receipt |
This document is provided by Inxeption, please contact support@inxeption.com to request it.
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- Please also include the following documents depending on your claim type:
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Damaged shipment |
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Signed Delivery Receipt
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This document is provided by Inxeption, please contact support@inxeption.com to request it.
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Photos of shipment before shipping |
When attaching photos of a shipment before shipping, make sure it's a photo of the actual shipment with a visible shipping label. |
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Photos of Damage
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Attach photos of the damaged goods and packaging taken after delivery.
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Is Product Repairable?
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Lost Shipment
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Police Report
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If the shipment appears delivered on the carrier's tracking website and your customer didn't actually receive it, please file a police report for this stolen shipment and attach it to the claim.
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For questions or assistance with filing a Shipping Protection Claim with Loadsure, please reach out to shippingprotectionclaim@inxeption.com
If you don't have Shipping Protection and need to file a claim directly with the carrier, please follow the steps in this article: How to file a Claim with the Carrier - LTL Shipment
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