File an LTL Shipping Protection Claim

Please follow these steps to file a claim if you have Inxeption Shipping Protection and experienced damage or loss with your Parcel Shipment. 

1. The first step is to put the Carrier on notice - This is done by sending an email to the carrier using the email template that you can find attached at the end of this article

Carrier Name	Claims Email
ABF Freight LTL	cargoclaims@arcb.com
A. Duie Pyle	claimsdept@aduiepyle.com
Averitt Express, Inc.	https://www.averittexpress.com/secure/claims?clmtyp=L
Central Freight Lines	cargoclaims@arcb.com
CEVA Logistics	https://www.cevalogistics.com/en/submit-a-claim
Dependable Highway Express	claimssubmissions@centralfreight.com
Estes Express Lines	claims@estes-express.com, EstesLogistics@estes-express.com
FAF, Inc. Class	claims@forwardair.com
FedEx Economy	https://www.fedex.com/en-us/customer-support/claims.html
Old Dominion Freight Lines	claims@odfl.com
TForce Freight (Formerly UPS Freight)	e-cargoclaims@tforcefreight.com
USF Holland	claims@hollandregional.com
USF Reddaway	claims@reddaway.com
XPO Logistics	Go to https://app.ltl.xpo.com/appjs/claims-external/claims-list Select “Continue as Guest” if prompted Click on “+ New Claim.”
YRC Inc.	cargoclaims@yrcfreight.com

 

 

2. Open your Shipping Protection certificate, and scroll down to the Start Claim button.

3. Sign in with email using your Company Email, which you can find in the Company Settings on your Managed Store or the email of the user who created the shipment.

4. You will receive a link to Login into the portal. 

5. Once there, click on File a Claim and submit the required documentation.

Document	Explanation	Where to get it
PRO Number	This is the number assign to your shipment that your carrier can use to identify it.
Bill of Lading (BOL)	This is the official document that contains your shipment's information. You can download your BOL from the LTL App by going to the shipment's page and clicking on Documents.
Inxeption Service ID	This is the ID number that the Inxeption platform assigns to your shipments.
Insurance Certificate	The insurance certificate is generated by the platform.
Shipping Costs by Inxeption	This is found on your weekly billing statement. You can download it with the steps in our article on How to Download Invoices. Make sure to highlight the row that corresponds to the shipment you require.
Sales Invoice	Provide the invoice that shows the value of the damaged goods. You can provide a screenshot of your eCommerce or web storefront showing how much you charged your customers. Customers with Inxeption eCommerce services can use an order screenshot showing the paid value.
Signed Delivery Receipt	This document is provided by Inxeption, please contact support@inxeption.com to request it.

1. Please also include the following documents depending on your claim type:
   

Damaged shipment
Signed Delivery Receipt	This document is provided by Inxeption, please contact support@inxeption.com to request it.
Photos of shipment before shipping	When attaching photos of a shipment before shipping, make sure it's a photo of the actual shipment with a visible shipping label.
Photos of Damage	Attach photos of the damaged goods and packaging taken after delivery.
Is Product Repairable?	If Yes, provide an itemized repair invoice. If No, provide any salvage value for the unit.

Lost Shipment
Police Report	If the shipment appears delivered on the carrier's tracking website and your customer didn't actually receive it, please file a police report for this stolen shipment and attach it to the claim.

For questions or assistance with filing a Shipping Protection Claim with Loadsure, please reach out to  shippingprotectionclaim@inxeption.com

If you don't have Shipping Protection and need to file a claim directly with the carrier, please follow the steps in this article: How to file a Claim with the Carrier - LTL Shipment

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