Order Cancellation: A Guide for Managed Store Sellers

Order Cancellation: A Guide for Managed Store Sellers

Learn how to cancel orders for your buyers from the Managed Store by following these simple steps:

1. Navigate to the Orders Module:

- Go to the Orders Module on your dashboard.

2. Select the Applicable Completed Order:

- Identify the completed order that needs to be canceled and click on it.

3. Cancel the Order:

- Within the order details, hover over the triple dots and select "Cancel Order."

Once completed, the order will be marked as canceled, and an automated "ORDER CANCELED" email will be promptly sent to your customer.

Canceling Shipments Associated with the Order

If you also need to cancel shipments related to this order, refer to the following articles for specific instructions:

Email Customization Options

If you wish to customize or turn off the "Order Canceled" email and other automatic emails, refer to our guide on Customizing Your Sales Channel Emails.

For any further assistance or queries, feel free to reach out to our dedicated support team at support@inxeption.com.



    • Related Articles

    • Creating Contacts in the Inxeption Managed Store

      Welcome to the Contacts module of the Inxeption Managed Store. Our system is designed to make managing your contacts effortless, whether you're importing existing contacts or creating new ones. This guide will walk you through the process of adding ...

    • Void/Cancel a Parcel Shipment

      Visit the Orders for Shipping page in the Parcel Shipping App, and click the order you wish to cancel: a. Where to find the Parcel Shipping App Scroll down to Shipments and select the Shipment(s) you wish to Void/Cancel: Click on Void: You will have ...

    • Managing Order Fulfillment and Shipments

      Managing order fulfillment is crucial for ensuring customer satisfaction and smooth operations. In this guide, we'll walk you through the process of updating Fulfillment Status within the Orders Module. Understanding and utilizing the Fulfillment ...

    • Managing Order Status and Details

      Learn how to efficiently manage your orders within the Inxeption Managed Store with this guide. From editing draft orders to handling tax exemption, this article provides essential insights to streamline your order management process. Discover ...

    • Cancel an LTL Shipment

      To cancel an LTL shipment and pickup, go to the LTL Shipping App and open the shipment a. Where to find the LTL Shipping App On your shipment, click on the "Void Pickup and Shipment" button This will void the shipment, pickup data, and Shipping ...