Order Cancellation: A Guide for Managed Store Sellers

Order Cancellation: A Guide for Managed Store Sellers

Learn how to cancel orders for your buyers from the Managed Store by following these simple steps:

1. Navigate to the Orders Module:

- Go to the Orders Module on your dashboard.

2. Select the Applicable Completed Order:

- Identify the completed order that needs to be canceled and click on it.

3. Cancel the Order:

- Within the order details, hover over the triple dots and select "Cancel Order."

Once completed, the order will be marked as canceled, and an automated "ORDER CANCELED" email will be promptly sent to your customer.

Canceling Shipments Associated with the Order

If you also need to cancel shipments related to this order, refer to the following articles for specific instructions:

Email Customization Options

If you wish to customize or turn off the "Order Canceled" email and other automatic emails, refer to our guide on Customizing Your Sales Channel Emails.

For any further assistance or queries, feel free to reach out to our dedicated support team at support@inxeption.com.

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