Order Cancellation: A Guide for Managed Store Sellers

Order Cancellation: A Guide for Managed Store Sellers

Learn how to cancel orders for your buyers from the Managed Store by following these simple steps:

1. Navigate to the Orders Module:

- Go to the Orders Module on your dashboard.

2. Select the Applicable Completed Order:

- Identify the completed order that needs to be canceled and click on it.

3. Cancel the Order:

- Within the order details, hover over the triple dots and select "Cancel Order."

Once completed, the order will be marked as canceled, and an automated "ORDER CANCELED" email will be promptly sent to your customer.

Canceling Shipments Associated with the Order

If you also need to cancel shipments related to this order, refer to the following articles for specific instructions:

Email Customization Options

If you wish to customize or turn off the "Order Canceled" email and other automatic emails, refer to our guide on Customizing Your Sales Channel Emails.

For any further assistance or queries, feel free to reach out to our dedicated support team at support@inxeption.com.



    Start Selling with Inxeption


      • Related Articles

      • Creating Contacts in the Inxeption Managed Store

        Welcome to the Contacts module of the Inxeption Managed Store. Our system is designed to make managing your contacts effortless, whether you're importing existing contacts or creating new ones. This guide will walk you through the process of adding ...
      • Managing Order Fulfillment and Shipments

        Managing order fulfillment is crucial for ensuring customer satisfaction and smooth operations. In this guide, we'll walk you through the process of updating Fulfillment Status within the Orders Module. Understanding and utilizing the Fulfillment ...
      • Managing Order Status and Details

        Learn how to efficiently manage your orders within the Inxeption Managed Store with this guide. From editing draft orders to handling tax exemption, this article provides essential insights to streamline your order management process. Discover ...
      • Canceling an LTL Shipment or Pickup

        Go to the Orders for Shipping page in the LTL Shipping App and click on your shipment. Accessing the LTL Shipping App In the shipment’s Overview tab click on “Cancel Pickup and Shipment” The confirmation screen informs you that the carrier must be ...
      • Canceling or Voiding a Parcel Shipment

        Cancel or Void a Shipment Visit the Shipping Module Click on the applicable order Scroll down to Shipments Select the Shipment(s) you wish to Void/Cancel Click Void You will have to confirm that you wish to void this shipment. Click "Yes" if you are ...